FAQ


 When will I get my booze? 
Your first box generally is sent out immediately, provided you don't fall in the 'Buffer Zone' (don't worry, it's not as scary as it sounds!).
Once we have received your order, we aim to get your box sent out within 5 business days.

So what is this 'Buffer Zone'? 
It's essentially the crossover period from when we move on from one month, to the next month's specific case. We set this up so you don't get two of the same boxes in a month - which would be a real drag!

You can find the specific subscription cycle on the product pages, or find out more on How it Works.  

Can I change how often I get my pack? 
By default everyone, gets their subscription either monthly or bi-monthly, quarterly, depending on the product. You can easily skip or pause your subscription at any time, just contact us, or log into your account and follow the prompts. 

If you have a very specific request, send us an email at orders@carwyncellars.com.au, or call on (03) 9484 1820, and we'll see what we can do! 

Can I add a gift note? 
Sure, you little cutie! In the 'notes' section of the check-out you can request a gift note there. We try to hand write these when we can - so just be aware that all your weird messages get read and written by real human beings! We love a bit of a chuckle, but just keep it in mind!

Am I obliged to purchase a minimum amount? 
Your only obligation is to purchase the first box. But if you are ever unsure, you are best off reaching out to us.

Can I add more than one discount code at the checkout?  
Unfortunately not. Our system doesn't allow "stacking" discount codes. So if you find a juicy discount code in your travels, make sure don't override it with one of lesser value.

Do you really curate each box? 
Yes! We are Carwyn Cellars! The packs are curated from stock that we love! We're always connecting with new and interesting brewers, distillers and winemakers to fill the shelves in our store, and so our subscription packs are like a little box of the Carwyn Bottleshop, that can be delivered right to your door!

Speaking of deliveries, how do you deliver? 
Aus post for anything that's not local. For local orders, we are able to deliver via our very own Neighborhood Sip Service. Specific postage rates are based on postcode, state, and product option.

Head here for more details on Sip Service.

Can I get a list of what beer I'm purchasing before hand? 
Sorry, no spoilers! You may email us and request the contents of the previous month's pack to get an idea of what to expect. We just don't want to ruin the surprise for everybody! 

What kind of payment methods do you accept? 
Currently we accept Credit Card & PayPal payments.
As this is a subscription service, we aren't currently able to apply existing Carwyn 'Fun Money' gift vouchers to subscription orders.